Shipping policy
Shipping Policy
Last Updated: July 19, 2026
Welcome to CurbFlip.com. This Shipping Policy explains how we process, ship, and deliver orders placed through our Shopify store. By placing an order with us, you agree to the terms outlined below.
Order Processing
We make every reasonable effort to process orders promptly. Most orders are processed within 1 to 3 business days after payment is confirmed, excluding weekends and holidays.
Processing times may be extended during periods of high order volume, inventory shortages, payment verification, or other unforeseen circumstances.
Shipping Costs
Shipping costs are paid by the purchaser.
Shipping charges are calculated at checkout based on factors such as the shipping destination, package weight and dimensions, and the selected shipping method. Any applicable shipping fees will be shown before you complete your purchase.
Unless otherwise stated, shipping charges are non-refundable.
Shipping Methods and Delivery Estimates
We may offer one or more shipping methods depending on the product and destination. Estimated delivery times are provided for convenience only and are not guaranteed.
Delivery estimates begin after the order has been processed and shipped. Actual delivery times may vary due to carrier delays, weather conditions, holidays, customs processing, or other factors outside our control.
Tracking Information
When available, tracking information will be provided once your order has shipped. Tracking updates are managed by the shipping carrier and may not appear immediately after shipment.
Shipping Address Accuracy
You are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping information carefully before submitting your order.
We are not responsible for delays, misdeliveries, or lost packages caused by incorrect or incomplete address information provided by the purchaser.
Delivery Issues
If your order is marked as delivered but you have not received it, please first check with the shipping carrier, your building management, neighbors, or other delivery locations.
If you continue to experience issues, contact us as soon as possible so we can assist you. We are not responsible for packages lost or stolen after confirmed delivery by the carrier.
Damaged or Missing Items
If your order arrives damaged or items are missing, please contact us within 7 days of delivery. Include your order number, a description of the issue, and clear photos of the package and product so we can review the matter.
Claims submitted after this period may not be eligible for replacement or refund.
International Shipping
If international shipping is available for your order, additional customs duties, taxes, brokerage fees, or import charges may apply. These charges are the responsibility of the purchaser and are not included in the product price or shipping cost unless explicitly stated otherwise.
International shipments may also be subject to customs delays beyond our control.
Order Changes and Cancellations
Once an order has been processed or shipped, we may not be able to change the shipping address, modify the shipping method, or cancel the order.
If you need to request a change, please contact us immediately after placing your order. We cannot guarantee that changes can be made before shipment.
Shipping Restrictions
Some products may have shipping restrictions based on destination, carrier limitations, size, weight, or legal requirements. If a product cannot be shipped to your location, we will notify you as soon as possible.
Delays Beyond Our Control
We are not responsible for shipping delays caused by carriers, weather events, natural disasters, customs inspections, labor disruptions, supply chain interruptions, or other events outside our reasonable control.
Contact
If you have any questions about this Shipping Policy or your order, please contact us through the contact information available on our website:
https://www.curbflip.com
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