Refund policy

Return Policy

Last Updated: July 19, 2026

Welcome to CurbFlip.com. This Return Policy explains the limited circumstances under which returns, replacements, or refunds may be considered for orders placed through our Shopify store. By placing an order with us, you agree to the terms outlined below.

General Policy

All sales are final unless we determine, in our sole discretion, that a return, replacement, or refund is required due to a verified defect, damage during shipping, or an error on our part.

We do not accept returns for buyer’s remorse, change of mind, incorrect ordering, or any reason not expressly stated in this policy.

Return Eligibility

A return may be considered only if:

  • The item arrived damaged.
  • The item is defective upon arrival.
  • You received the wrong item.
  • We otherwise approve the return in writing before the item is sent back.

To be eligible for review, you must contact us within 7 days of delivery.

Requests submitted after this period may be denied.

Non-Returnable Items

Unless required by law or expressly approved by us in writing, the following items are not eligible for return:

  • Used items
  • Opened items
  • Items without original packaging
  • Clearance or final sale items
  • Gift cards
  • Digital products or downloadable content
  • Custom, personalized, or made-to-order items
  • Items damaged after delivery due to misuse, neglect, improper installation, or normal wear and tear

Return Authorization

Before sending any item back, you must contact us and receive written return authorization.

Returns sent without prior approval may be refused, returned to sender, or denied a refund.

Condition of Returned Items

Approved returns must be sent back in the condition requested by us. In most cases, items must be:

  • Unused
  • Unworn
  • Unwashed
  • In original packaging
  • Returned with all accessories, parts, manuals, and documentation

We reserve the right to deny any return that does not meet these requirements.

Return Shipping

Unless the return is due to our error or a verified defect, the customer is responsible for all return shipping costs.

Shipping charges are non-refundable unless we state otherwise in writing.

Refunds

If a return is approved and received, we will inspect the item before issuing any refund.

If approved, refunds will be issued to the original payment method only.

Refunds may be reduced by:

  • Original shipping charges
  • Return shipping costs
  • Restocking fees, if applicable
  • Any loss in value caused by use, damage, missing parts, or improper packaging

Refunds are not guaranteed and are issued only when we determine that the return meets the requirements of this policy.

Restocking Fees

We reserve the right to charge a restocking fee on approved returns, especially for opened, handled, or non-defective items.

Any applicable restocking fee will be determined by us on a case-by-case basis.

 

Exchanges

We do not guarantee exchanges.

If an exchange is approved, it will be handled only if inventory is available and only after the original item is returned and inspected.

Order Cancellations

Orders may be processed quickly and may not be cancelable once submitted.

If you wish to request a cancellation, contact us immediately after placing your order. We cannot guarantee that any cancellation request will be honored.

Late or Missing Refunds

If a refund is approved but has not appeared yet, please first check with your bank or credit card provider, as processing times may vary.

If you have done this and still have not received your refund, contact us through the information provided on our website.

Shipping Delays and Delivery Issues

We are not responsible for delays caused by carriers, weather, customs, incorrect addresses, or other events outside our control.

We are not responsible for packages marked as delivered by the carrier but not received by the customer.

Abuse of the Return Policy

We reserve the right to deny returns, refunds, or future service to any customer who we believe is abusing this policy, including repeated claims, fraudulent requests, or misuse of returned merchandise.

Changes to This Policy

We may update this Return Policy at any time without prior notice. Changes will take effect immediately upon posting to our website.

Contact

If you have any questions about this Return Policy or need to request a return review, please contact us through the contact information available on our website:

https://www.curbflip.com

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